Store Policy

EONEZ Store Policy

Run the Streets. Shop with Confidence.

Thank you for shopping with EONEZ. Here's everything you need to know about ordering, shipping, and returns — all in one place.

🛒 Orders & Payment

We accept Mobile Money, Visa/MasterCard, PayPal, and Bank Transfers. All payments are secure. Orders can be cancelled within 24 hours of purchase.

🚚 Shipping

• Processing Time: 1–3 business days

• Delivery:

  • Uganda: 2–5 business days

  • East Africa: 5–7 business days

  • International: 7–14 business days

• Tracking: Sent via email after shipping

• Shipping Fees: Calculated at checkout
  Note: Customs fees may apply for international orders.

🔁 Returns & Exchanges

• Return Window: 14 days from delivery

• Condition: Unworn, original packaging, with receipt

• How: Email eonezofficial@gmail.com

• Refunds: Processed 7–10 business days after return

• Exchanges: 1 free size/color exchange (subject to stock)

🔐 Privacy

Your personal data is safe. We only use it to fulfill orders and communicate with you. We do not sell or share your information.

📞 Contact Us

Need help? Reach out anytime!
📧 eonezofficial@gmail.com
📱 +256-765027528
🕒 Mon–Fri | 9AM–6PM (EAT)

 

EONEZ: Empowering Others. Navigating Every Zone.
Your journey matters — and we’re with you every step.