Shipping & Returns
Shipping Policy
Eonez Sneakers Shipping Policy
Thank you for choosing Eonez — where street style meets performance. Below is our shipping policy to help you know what to expect when placing your order.
Processing Time
All orders are processed within 5 – 30 business days after your order is confirmed. Orders are not processed or shipped on weekends or public holidays.
Shipping Methods & Delivery Times
We offer reliable local and international shipping options:
Region
Shipping Method
Estimated Delivery Time
Domestic (Uganda)
Standard Courier
2–5 business days
East Africa
Regional Delivery
5–7 business days
International
Express Global Shipping
7–14 business days
Note: Delivery times may vary depending on your location and customs processing.
Shipping Fees
Shipping fees are calculated at checkout based on your shipping location and order weight. We occasionally offer free shipping promotions — stay tuned via our newsletter and socials.
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with a tracking number and link to monitor your delivery in real time.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, and taxes. These charges are not included in your purchase and are the buyer’s responsibility.
Shipping Restrictions
We do not ship to P.O. Boxes or military addresses. If your region has specific courier restrictions, please contact us before placing your order.
Lost or Damaged Packages
Return & Exchange Policy
Eonez Sneakers Returns & Exchanges Policy
At Eonez, we stand by the quality and craftsmanship of our sneakers. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
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Returns are accepted within 14 days of the delivery date.
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Items must be unworn, unwashed, and in original condition with all tags and packaging intact.
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Proof of purchase (order number or receipt) is required.
Non-Returnable Items
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Final sale items or items marked “non-returnable”
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Gift cards or promotional items
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Shoes showing visible signs of wear or damage
How to Return
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Email eonezofficial@gmail.com with your order number and reason for return.
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We will send you return instructions and a return shipping address.
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Pack the sneakers securely and ship them back within 7 days of receiving return confirmation.
Please note: Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.
Exchanges
We offer free exchanges for size or color within 14 days of delivery, subject to availability.
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Contact us via eonezofficial@gmail.com to request an exchange.
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Once we receive the original item, we’ll send out the replacement at no extra shipping cost (first exchange only).
Refunds
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Once your return is received and inspected, we’ll notify you by email.
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Approved refunds will be issued to your original payment method within 7–10 business days.
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Shipping fees (if any) are non-refundable unless the return is due to our error.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us immediately at eonezofficial@gmail.com with photos and order details. We’ll make it right — fast.